Shipping time and costs
- Orders will be delivered 1 to 3 days after receipt and payment of the order is confirmed. This period does not include Sundays or holidays.
- Delivery will be scheduled with the owner of the purchase. If a change in delivery arrangements is requested by the owner and the order is already en route, an additional charge of S / 25.00 will be generated that the purchase owner must pay before being able to reschedule a new dispatch. If you have any questions, contact our customer service area.
- The dispatch of the order will be made only to the holder of the order at the address indicated in the order.
- The shipping cost selected at the time of ordering must coincide with the selected dispatch area. The dispatch zones by district are the following:
BARRANCO, MIRAFLORES, SAN BORJA, SAN ISIDRO, SAN LUIS, SANTIAGO DE SURCO, SURQUILLO
BREÑA, EL AGUSTINO, LA VICTORIA, LINCE, RIMAC, CERCADO, JESUS MARIA
ANCON, CARABAYLLO, PUENTE PIEDRA, VENTANILLA, MI PERU
PUEBLO LIBRE, MAGDALENA DEL MAR, SAN MIGUEL, BELLAVISTA, CALLAO, CARMEN DE LA LEGUA, LA PERLA, LA PUNTA
COMAS, INDEPENDENCIA, LOS OLIVOS, SAN MARTIN DE PORRES, SAN JUAN DE LURIGANCHO
ATE (CÉNTRICO), CHACLACAYO, CIENEGUILLA, LURIGANCHO
LURIN, PACHACAMAC, PUNTA HERMOSA, PUNTA NEGRA, SAN BARTOLO
LA MOLINA, SANTA ANITA, CHORRILLOS, SAN JUAN DE MIRAFLORES, VILLA EL SALVADOR, VILLA MARIA DEL TRIUNFO
Despacho a Agencia Lima
Ground delivery to local cargo agencies: Shalom, Cruz del Sur, Marvisur, among others. Please, contact us for more info.
Returns or exchanges
Each return request is analyzed individually. The request must be made within the first 48 hours of receipt of the order by the order holder and must be properly justified. You must have the corresponding ticket or invoice to be able to make the request.
Exchanges will generate a new shipping cost which must be paid by the owner of the order before your request can be processed.
In the case of claims for missing or damaged products at the time of receiving the order, an investigation will be initiated to solve the problem. A credit note may be issued for the missing product or it may be sent the next business day of dispatch. Please contact us at firstname.lastname@example.org.